Policy categories that matter
Fake engagement
Content that does not reflect a genuine experience with the business.
Conflict of interest
Reviews from competitors, former employees, or anyone with a commercial stake.
Harassment
Abusive or threatening content aimed at individuals.
Off-topic
Complaints unrelated to an actual customer experience.
How to evaluate your own reviews
Write down what happened, when, and whether the reviewer was ever a customer. Documentation is what turns a hunch into a challenge worth filing.
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