Question 1

Why do you publish your pricing?

Accepted Answer

Because we believe you should know what a service costs before you contact the company selling it. Our successful-removal pricing is public, and there are no upfront removal fees.

Question 2

Do I have to get a quote?

Accepted Answer

No. Pricing is $800 each for 1–10 reviews, $750 each for 11–24 reviews and $700 each for 25+ reviews, charged only for successfully removed reviews.

Question 3

Is the consultation really free?

Accepted Answer

Yes. Review analysis is free and does not require payment information.

Question 4

Are there hidden fees?

Accepted Answer

No hidden removal fees should be added beyond the published successful-removal price structure unless clearly disclosed and agreed to in advance.

Question 5

Do I pay upfront?

Accepted Answer

No.

Question 6

What happens if a review isn't removed?

Accepted Answer

The removal fee for that review is $0.

Question 7

When is payment due?

Accepted Answer

Within 5 business days after a successful removal.

Question 8

Can you remove any negative Google review?

Accepted Answer

No. Negative feedback alone is not sufficient. Reviews must have legitimate grounds for being challenged under Google's policies.

Question 9

Can you guarantee my review will be removed?

Accepted Answer

No. Google ultimately determines whether content is removed. Our financial model is results-based: if the review is not successfully removed, you do not pay the removal fee.

Question 10

Why shouldn't I use a company that guarantees removal?

Accepted Answer

We believe the more responsible approach is to be clear about what is and is not within our control. We can control our work and our pricing. Google controls Google's platform and final content decisions.

Question 11

Can I prioritize a review?

Accepted Answer

Yes. Tell us which reviews matter most and we'll prioritize those in the campaign. Prioritization does not guarantee removal.

Question 12

Can I split my reviews across multiple months?

Accepted Answer

Yes. Larger review campaigns can be divided into phases to give businesses more control over timing and spend.

Question 13

Am I locked into a long-term contract?

Accepted Answer

No. There is no long-term commitment or monthly retainer. You may request cancellation at any time, and cancellation becomes effective 15 days after notice.

Question 14

Can I cancel anytime?

Accepted Answer

Yes. You can request cancellation at any time. Cancellation becomes effective after the 15-day notice period. Any reviews successfully removed while the agreement remains active are billed at the applicable successful-removal rate.

Question 15

Is there a monthly fee?

Accepted Answer

No. There is no monthly reputation-management retainer. You pay only for reviews that are successfully removed.

Question 16

How long does removal take?

Accepted Answer

Timelines vary. Some cases may resolve quickly, while others may take significantly longer. Current service expectations can extend up to 180 days depending on the circumstances and Google's process.

Question 17

How do I know whether a review qualifies?

Accepted Answer

Submit it for our free review analysis. We evaluate the content and circumstances before recommending whether to pursue it.

Question 18

Can legitimate customer complaints be removed?

Accepted Answer

A legitimate negative customer experience generally cannot be removed simply because a business disagrees with it.

Question 19

Can you improve my Google rating?

Accepted Answer

We do not manipulate ratings. We help businesses challenge reviews that may violate applicable platform policies. Successfully removing low-star reviews may result in a higher overall rating.

Question 20

Is the calculator really free?

Accepted Answer

Yes. There is no signup, no email requirement and no payment information. Change the inputs as often as you like.

Question 21

Does selecting a review mean it qualifies for removal?

Accepted Answer

No. The calculator is a hypothetical model. Whether a review may have legitimate policy-based grounds for a challenge is a separate question, and Google makes the final decision.

Question 22

Why does the calculator show two ratings?

Accepted Answer

We show the exact calculated rating and an estimated Google-style displayed rating. Google does not publicly document every detail of how ratings are displayed or updated, so the displayed figure is an estimate.

Question 23

Where do the 5-star comparison numbers come from?

Accepted Answer

We calculate the minimum number of additional consecutive 5-star reviews your current profile would need to reach the same calculated rating as the removal scenario.

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